Grievance Redressal

If you want to make a complaint about Financekaart:
  • you can e-mail , with brief details of your complaint and your Financekaart UserID. Our customer service staff will acknowledge your complaint by e-mail within three working days
  • They will then investigate and send you an initial response, having had access to an officer with the authority to settle the complaint (including, where appropriate, an offer of redress)
  • We would like resolve most complaints within five business days after acknowledging receipt of complaint
  • If the complaint is not resolved within the timeframe, we will send you a copy of this complaints handling procedure with a status update on your complaint on regular basis till closure
  • If you are not satisfied by our response, email Senior Customer Services Manager will respond by e-mail within five business days. If not resolved within those time frame, it will be automatically escalated to the Chief Operating Officer

For any grievances, you may write to our nodal grievance redressal officer

Name: Abhik Mitra

Mobile: +919839513257


Mailing Address: SIDBI Centre (SCIFI), Indian institute of Management (IIM-L), Prabandh Nagar, IIM Road, Lucknow UP-226013, India

"Financekaart is a technology platform - it is not a bank and does not hold or claim to hold a banking license. The business current accounts, VISA corporate cards, business loans and other similar banking services/financial services offered on the Financekaart platform are provided by RBI-licensed banks and financial institutions. All funds in the Financekaart powered business current account are insured as per limits prescribed under the RBI’s deposit insurance scheme. The banking services/financial services offered on the Financekaart platform are powered by our partner banks/financial institutions and follows all security standards and legal requirements prescribed by the partner bank/financial institution, in accordance with extant RBI regulations."

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