Grievance Redressal

If you want to make a complaint about Financekaart:

you can e-mail abhik.mitra@Financekaart.com , with brief details of your complaint and your Financekaart UserID. Our customer service staff will acknowledge your complaint by e-mail within three working days
They will then investigate and send you an initial response, having had access to an officer with the authority to settle the complaint (including, where appropriate, an offer of redress)
We would like resolve most complaints within five business days after acknowledging receipt of complaint
If the complaint is not resolved within the timeframe, we will send you a copy of this complaints handling procedure with a status update on your complaint on regular basis till closure
If you are not satisfied by our response, email info@financekaart.com. Senior Customer Services Manager will respond by e-mail within five business days. If not resolved within those time frame, it will be automatically escalated to the Chief Operating Officer

For any grievances, you may write to our nodal grievance redressal officer

Name: Abhik Mitra

Mobile: +919839513257

Email: abhik.mitra@financekaart.com

Mailing Address: SIDBI Centre (SCIFI), Indian institute of Management (IIM-L), Prabandh Nagar, IIM Road, Lucknow UP-226013, India

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